Privacy Policy
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Our Commitment to
Your Privacy
Transparency and trust are the foundation of our solar journey — here’s how we protect your data.
1. Scope and acceptance
This Policy applies to personal information collected through the Website, mobile apps, forms, communications, and when you contact us. It does not apply to information collected offline unless explicitly stated. We may update this Policy. Changes take effect when posted on the Website.
2. Definitions
* Personal Information*: any information that identifies you or can reasonably identify you (name, email, phone, address, ID numbers, payment details).
* Anonymous / Aggregated Data*: data that cannot reasonably identify an individual.
* Service Providers*: authorized vendors who process data on our behalf.
3. Information we collect
We collect only what we need to provide and improve our services. Examples:
A. Information you give us
* Name, email, phone, postal address.
* Identity documents where required for verification.
* Payment information for purchases or invoicing.
* Communications you send to us (support requests, forms, feedback).
* User-generated content (e.g., photos, uploads) when you submit them.
B. Information collected automatically
* Device and browser data (device type, OS, browser).
* IP address, geolocation data (approximate), pages visited, session logs and usage patterns.
* Cookies, pixels and similar tracking technologies.
C. Information from third parties
* Data from payment processors, analytics providers, advertising partners, publicly available sources, or social sign-in providers where you permit access.
4. Purpose of processing
We process personal information for these lawful purposes:
* To provide and manage the Services and fulfill contracts.
* To process payments and invoices.
* To communicate with you (service updates, support, marketing if consented).
* To personalise your experience, improve the Website, and analyse usage.
* For security, fraud prevention, and to protect our rights.
* To comply with legal obligations and respond to lawful requests.
* For internal business purposes such as analytics and product development.
5. Legal basis (where applicable)
If applicable law requires, our legal bases include: performance of a contract, consent, legitimate interests (e.g., fraud prevention, analytics), and legal compliance.
6. Cookies and tracking technologies
We use cookies, web beacons, pixels and similar tools to collect information and improve functionality. You can control cookies via your browser settings. Disabling cookies may limit certain features.
7. Sharing and disclosure
We do not sell personal information. We share data only as needed and with safeguards:
* With Service Providers who process data on our behalf under contract.
* With our group companies and affiliates where necessary.
* To comply with laws, court orders or government requests.
* To investigate fraud, threats, or breaches of our terms.
* If part of a corporate sale, merger, or acquisition (notice will be provided where required).
All third parties are required to maintain appropriate confidentiality and security.
8. International transfers
If your data is transferred outside your country, we will apply appropriate safeguards (contracts, standard contractual clauses, or other lawful transfer mechanisms).
9. Data retention
We retain personal information as long as needed for the purposes described, to meet legal obligations, resolve disputes, enforce agreements, and for legitimate business needs. When no longer required we will delete or anonymize it.
10. Security
We implement reasonable technical, administrative and organisational measures to protect personal information. No system is 100% secure. If a breach affecting your data occurs we will follow applicable notification laws.
11. Your rights (where applicable)
Depending on your jurisdiction you may have rights including:
* Access to the personal information we hold about you.
* Correction or deletion of inaccurate or incomplete data.
* Restriction or objection to certain processing.
* Portability of data in a common machine-readable format.
* Withdrawal of consent for marketing at any time.
To exercise rights, contact [email protected] (mailto:[email protected]). We may require verification and may refuse requests that are frivolous or unlawful.
12. Children
Our Services are not directed to children under 16 (adjust age per local law). We do not knowingly collect personal data from children. If you believe we hold data for a child, contact us to request deletion.
13. Links to other sites
Our Website may link to third-party sites. We are not responsible for their practices. Review their privacy policies before providing information.
14. Changes to this Policy
We may update this Policy. Significant changes will be posted with an updated “Last updated” date.
15. Contact us
For questions, requests, or complaints:
[email protected]
73 Tapas Nagar Society, Palanpur Canal Rd, Palanpur, Surat, Gujarat 395009
Phone:8469063990